Clear, fair and simple.

In addition to your statutory rights, we accept eligible change-of-mind returns made within 30 days of delivery.

To qualify under our extended policy, the item must be:

• unworn other than briefly tried on indoors;
• unwashed and unaltered;
• free from marks, make-up, deodorant, fragrance, smoke, pet hair and other signs of use;
• returned with all original tags, hygiene seals and packaging intact; and
• accompanied by the order number or other valid proof of purchase.

Please take reasonable care when trying on clothing. We may reduce a refund to reflect any loss in value caused by handling beyond what would reasonably be allowed when examining an item in a shop.

For most goods purchased online, UK consumers have a legal right to change their mind.

You may notify us that you wish to cancel at any time from placing the order until 14 days after the day on which you, or a person nominated by you, receives the goods. If one order is delivered in separate parcels, the 14-day period normally begins the day after the final item is received.

After notifying us, you then have a further 14 days to send the goods back.

You may cancel by using our returns portal, emailing support@innerbeast.co.uk, or sending a clear statement containing your name, order number, the item being returned and your decision to cancel. You do not need to give a reason.

Our voluntary 30-day returns policy does not reduce or replace this legal cancellation right.

The following items are not eligible for a change-of-mind return where the relevant legal exception applies:

• personalised, customised or made-to-order products;
• sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken;
• underwear, swimwear, socks or similar hygiene-sensitive items where a protective hygiene seal has been removed or damaged;
• gift cards once used, and digital gift-card codes after supply where cancellation rights have lawfully ended; and
• items that have been worn, washed, damaged, altered or used beyond what is necessary to inspect their nature, characteristics and fit.

These exclusions do not apply where an item is faulty, damaged, not as described or otherwise does not meet your statutory rights.

Sale and promotional items have the same statutory rights as full-price items and may be returned under this policy unless a lawful exclusion applies.

Where an order included a free gift, bundle discount or multi-buy offer, the promotional value may be recalculated if only part of the qualifying order is returned. To receive a full refund for a bundle, all items in that bundle, including any free item, must be returned in eligible condition.

1. 1Visit [RETURNS PORTAL LINK] or email support@innerbeast.co.uk.
2. 2Enter your order number and the email address used for the purchase.
3. 3Select the item and reason for return.
4. 4Follow the instructions and include the return authorisation or packing slip where provided.
5. 5Package the item securely and remove or cover any old delivery labels.
6. 6Keep your receipt and tracking number until your refund has been completed.

Do not send returns to our registered office unless that address is specifically identified as the returns address. Returns sent without sufficient identifying information may take longer to process.

For a change-of-mind return, you are responsible for the direct cost of sending the item back unless we expressly offer free returns.

Recommended launch setting: a tracked returns label may be offered for £2.99, deducted from the refund. This amount must be updated or removed if it does not match the live returns service.

You may use your own carrier, but we strongly recommend a tracked service. You remain responsible for the parcel until it reaches our returns location.

If an item is faulty, damaged, incorrectly supplied or not as described, we will provide a reasonable free return method or reimburse reasonable return postage agreed with us in advance.

Returned items are inspected after arrival. We may decline a return under our voluntary 30-day policy, or make a lawful deduction from the refund, where an item shows wear, washing, damage, odour, staining, missing tags, removed hygiene protection or other handling beyond what is necessary to assess it.

This does not allow us to refuse a valid remedy for goods that were faulty or non-conforming when supplied.

For an eligible return, we will refund the amount paid for the returned item, taking account of any discount actually applied.

Where you cancel the whole order within the statutory cancellation period, we will also refund the cost of our least expensive standard delivery option. If you chose an enhanced or express service, the additional amount paid above standard delivery is not refundable unless the delivery service itself was not provided as agreed.

Original delivery charges are not normally refunded for:

• partial returns where other items from the order are kept;
• returns made only under our extended voluntary policy after the statutory cancellation period; or
• unsuccessful delivery caused by an incorrect address, refusal or failure to collect, where a deduction is lawful and reasonable.

For a statutory cancellation, we will issue the refund without undue delay and no later than 14 days after the day we receive the goods back, or, if earlier, 14 days after you provide acceptable evidence that the goods were sent back.

For returns made under our extended policy, we aim to inspect and process the refund within 5–10 working days after the parcel reaches our returns location.

Refunds are made to the original payment method unless another method is expressly agreed. Your bank or payment provider may take additional time to display the funds after we process them.

We may withhold a refund until the goods are received or you provide evidence of return, except where we have offered to collect the goods.

Recommended launch approach: we do not process direct exchanges. Return the unwanted item for a refund and place a new order for the preferred size or colour. This helps avoid the requested replacement selling out while a return is in transit.

If a direct exchange service is introduced, it will remain subject to stock availability and the instructions displayed in the returns portal.

Goods must be of satisfactory quality, fit for purpose and as described.

If an item arrives damaged, develops a fault or is not what you ordered, contact support@innerbeast.co.uk with your order number, a description of the problem and photographs where useful.

UK consumer law may entitle you to reject faulty goods for a refund within the first 30 days. After that period, you may be entitled to a repair or replacement and, in some circumstances, a price reduction or final right to reject. The appropriate remedy depends on the circumstances and does not affect any manufacturer warranty.

Normal wear and tear, accidental damage, misuse, failure to follow care instructions, incorrect washing or damage caused after delivery is not a product fault.

Report a missing, incorrect or visibly damaged item as soon as reasonably possible. Keep the packaging and provide photographs of the parcel, shipping label and contents so that we can investigate.

Reporting promptly helps us resolve the issue, but it does not remove any legal rights you may have.

Where you arrange a change-of-mind return, you are responsible for the parcel until it is delivered to us. Keep proof of postage and tracking information so that you can make a claim with the carrier if necessary.

Where we provide the return label for a faulty or incorrect item, we will manage any carrier claim, provided you follow the supplied instructions and retain proof of handover.

We may investigate unusual return activity, including returns involving substituted products, deliberate damage, repeated wearing and returning, false non-receipt claims or misuse of promotional offers.

We may refuse a return that is fraudulent or does not contain the product purchased. We will not use this section to restrict genuine statutory rights.

• Email: support@innerbeast.co.uk
• Returns portal: [RETURNS PORTAL LINK]
• Returns address: [FULL RETURNS ADDRESS]
• Response target: within 2 working days