From our door to yours.

We currently deliver to residential and business addresses throughout the United Kingdom, subject to courier coverage.

Delivery to Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight, the Isles of Scilly and other remote postcodes may take longer and may carry a different delivery charge. Any available service and charge will be shown at checkout before payment.

We do not deliver to PO Boxes, BFPO addresses, parcel-forwarding addresses or any location that our courier cannot safely access unless expressly stated at checkout.

Orders are normally processed within 1–2 working days after payment has been authorised.

Orders placed after 1:00 pm, at weekends or on a bank holiday will normally begin processing on the next working day. A working day means Monday to Friday, excluding public and bank holidays in England and Wales.

During product launches, sales, Christmas, bank-holiday periods or other unusually busy periods, processing may take longer. Estimated delivery dates shown at checkout are estimates rather than guarantees unless we expressly agree a guaranteed date with you.

The following are recommended launch settings and must be matched to the live checkout before publication:

Express delivery is not guaranteed for every postcode. If express delivery is unavailable for your address, the website will either remove that option or display the available service at checkout. Delivery times begin when your order is dispatched, not when the order is placed.

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order; it does not necessarily mean that the order has been accepted.

Once your order has been dispatched, we will send a dispatch confirmation containing tracking details where tracking is available. Tracking may take several hours to update after the courier receives the parcel.

Please check your spam or junk folder before contacting us about a missing confirmation email.

You are responsible for providing a complete and accurate delivery name, address, postcode, telephone number and any access instructions.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

If a parcel is returned to us because the address was incomplete or incorrect, delivery was refused, or the parcel was not collected from the courier, we may ask you to pay the reasonable cost of redelivery. Where a refund is requested instead, we may deduct delivery or return costs that we have reasonably incurred, except where the parcel was returned because of our error or where the law requires otherwise.

We may dispatch items from the same order separately. You will not be charged additional delivery fees solely because we choose to split an order. Separate tracking details may be supplied for each parcel.

The courier may leave a parcel with a neighbour, at a collection point or in a safe place where you have requested or authorised this.

Risk in the goods passes to you when the parcel is delivered to you, to a person identified by you, or to a safe place expressly nominated by you. Please consider whether your chosen safe place is secure and weatherproof.

Where the courier is unable to deliver, follow the instructions on the tracking page or delivery card. Parcels not collected or rearranged within the courier's holding period may be returned to us.

Courier delays can occasionally occur because of weather, transport disruption, industrial action, security checks, peak demand or other circumstances outside our reasonable control.

If your order is late, check the tracking information first and then contact us at support@innerbeast.co.uk with your order number. We remain responsible for ensuring that the order reaches you and will contact the courier or arrange an appropriate solution.

Unless a different delivery period has been agreed, we will deliver your order without undue delay and normally no later than 30 days after the contract is formed. If we fail to deliver within an agreed essential deadline, or within a reasonable additional deadline you give us, you may have the right to cancel and receive a refund in accordance with UK consumer law.

A parcel is not automatically treated as lost merely because tracking has paused or the estimated date has passed. Couriers apply their own investigation periods.

Please tell us promptly if an order has not arrived. We may ask you to confirm the delivery address, check with household members or neighbours, and complete a non-receipt declaration so that we can investigate.

If the courier confirms that the parcel is lost, we will offer a replacement where stock is available or issue an appropriate refund. You will not be required to pursue the courier directly for a parcel that we arranged to deliver.

If a parcel arrives visibly damaged, open, wet or tampered with, photograph the outer packaging, shipping label and affected items before discarding anything. Contact us as soon as reasonably possible at support@innerbeast.co.uk and include your order number and clear photographs.

This request helps us investigate and does not limit your statutory rights.

You own the goods once we have received payment in full. Risk of loss or damage passes to you only when delivery is completed as described in this policy.

For delivery questions, contact:

• Email: support@innerbeast.co.uk
• Response target: within 2 working days
• Postal address: [CUSTOMER SERVICE / RETURNS ADDRESS]